Quick Fixes for Common Problems
Having Trouble? Start Here
Browsers and antivirus tools can be overly cautious. If prompted, click Keep or Allow, or try another browser. Temporarily pause antivirus if needed.
Windows SmartScreen may block unfamiliar apps. Click More info → Run anyway, or right-click and choose Run as Administrator.
macOS Gatekeeper blocks unidentified apps. Go to System Settings → “Privacy & Security”, click “Open Anyway”, and it will run normally afterward.
macOS Gatekeeper blocks unidentified apps. Go to System Settings → “Privacy & Security”, click “Open Anyway”, and it will run normally afterward.
The Windows program saves your report files to C: > ProgramData > JENI > Reports. The Mac program saves your report files to your Downloads folder.
A VPN can sometimes get blocked by the server. Pause your VPN during activation and when you run JENI® to avoid activation and verification issues
Troubleshoot Further
Our troubleshooting guide addresses common issues that “may” occur. We experience very few issues from our users, but occasionally they do happen. We’ve developed an easy to use guide for quick reference.
We’ve Got Your Back
If something’s broken or doesn’t make sense, you don’t have to figure it out alone. We’re here to help you fix it, fast and without the usual headache.
Quick Answers That Make Sense
You won’t get lost in a sea of tech speak or confusing steps. Our support guides are short, to the point, and written in plain language. If you’re searching for a fix, chances are we’ve already written it down. No fluff—just the help you need, when you need it.
Real People, Real Help
Sometimes things get weird, and guides just don’t cut it. That’s when you’ll hear from someone who actually knows how JENI® works. No bots, no copy-paste replies—just someone who listens and solves the issue. If you ask a question, we’ll give you a straight answer.